Returns & Refunds

If you don’t like your order you can return it for free (within 30 days). We don’t even charge a restocking fee. We just require the packing and contents to be all nice and neat, as you received it. We are confident you will like your order. If you don’t we will not only allow you to return it but we will refund up to £15 pound (UK) or €10 (Ireland). All other countries can also return your order for free but unfortunately at this time we cannot return shipping costs. 

730 Day/ 2 Year Return Policy

Once you have valid proof of purchase in the form of a receipt, invoice or similar then you can avail of our amazing 2 year returns policy. Unfortunately Infababy® cannot accept credit card statements as a form of proof of purchase. We are now offering a full 2 years hassle free returns on all unopened, unused items, still in their unopened boxes. The boxes must be undamaged and the box and product there must be fit for resale. The product must also be still available to purchase at the time of return. Fees apply please see below "After the cooling off period"

No Hassle Returns & Refunds Policy - 30 Day Money Back Guarantee
Returns & Refunds for internet orders

Cooling off period - Our 30 Day Money Back Guarantee.

If you are not 100% happy with your product then you can send it back to Infababy®  without a reason for the return within 30 days of receiving your item. Please note you must email our returns department help@infababy.com requesting a returns code. This returns code must be labelled on items being issued back to Infababy®. When the item has been received by us we will inspect it thoroughly to ensure the product is fit for resale. Please note, if sending products back to Infababy®  the packaging and product must also be in the same condition as received. If the item is not in resalable condition then the return application will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the customer.

After inspection and the product is in a resale condition we will issue a full refund. Shipping costs sending products back to Infababy®  must be borne by the customer.

We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.

After the cooling off period.

If you are not 100% happy with your product and it is received by Infababy® after the 30 days cooling off period then as above, we will inspect the item thoroughly to ensure the product is fit for resale. Please note you must email our returns department help@infababy.com requesting a returns code. This returns code must be labelled on items being issued back to Infababy®. Please note, if sending products back to Infababy® the packaging and product must also be in the same condition as received. If the item is not in resalable condition then the return application will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the customer.

After inspection and the product is in a resale condition we will issue a refund less a 10% charge (to cover administration, restocking & costs). Shipping costs sending products back to Infababy® must be borne by the customer.

We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.

Home Collection Service

If you have decided that you wish to return your order you may do so by visiting our partner couriers www.parcel2go.com. They offer low cost collection from homes in the UK and Ireland. They also offer collections from various countries around Europe and outside of the EU. Please visit www.parcel2go.com for more information. You can opt for their couriers to collect from the comfort of your own home or drop the parcel(s) to a nearby Parcel2Go collection point at a time or day which suits you. 

***Please note Parcel2Go is a 3rd party company and Infababy cannot be held liable for issues with any 3rd party companies. There are similar companies offering similar services, please note Infababy are not affiliated with Parcel2Go***

Faulty Items.

As a customer it is recommended that you fully inspect your product as soon as it has been received to ensure no parts are missing, damaged or faulty. Missing items must be reported to Infababy® within 14 days of the item being received. Failure to outline missing items to Infababy® will result in a forfeiture in obligations to replace missing parts from Infababy®.

If you deem the item you received as being faulty and it is within the stated manufacturer's warranty period then you can send the item back to Infababy® for inspection by our returns department. Please note you must email our returns department help@infababy.com requesting a returns code. This returns code must be labelled on items being issued back to Infababy®. Warranty varies between manufacturers so it is advised to contact Infababy® regarding warranty before returning any products. After a product is received to our returns department and it is deemed to be faulty we will do one of the following; issue a replacement piece for the part that is damaged, or replace the entire product, or offer a similar product, or if any of the above is not possible then we will issue a refund of the product.

Faulty pieces or parts that make up the entirety of an item will be replaced once received back to Infababy®. A faulty piece of a larger item shall not warrant return of the entire item and Infababy® will replace or repair the part required once it has been returned to Infababy®. Costs for sending items back to Infababy® are borne by the customer.

If you receive a wrong item then Infababy® must be notified within 14 days of receiving your order. We will then issue a pickup for your item. When the item is received back to our returns department and is proved to be a wrong item then Infababy® will replace the item with the correct one. If it is not a wrong item then the customer must pay the collection charge which was arranged by Infababy® and also arrange to collect the item as we will not re-ship an item if deemed to have been the correct item issued that was originally ordered. We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.

Returned to sender & Undeliverable Shipments

There will be a nominal administration charge of €10 within EU (€25 outside EU) to the customer if a parcel is attempted to be delivered and being shipped back to Baby Gear Ltd as "Return to Sender". Reasons a parcel can be marked as "Return to Sender" include but are not limited to the following reasons:

No answer at address
Customer failed to collect the parcel at the local post office after the parcel was attempted to be delivered to the addressee address.
Customer Changed their mind on purchase and refused to sign for the delivery
Customer was not available to sign for the purchase and the courier company sent the goods back to Baby Gear Ltd

Addresses which are "Undeliverable" will incur the full cost of shipping to addressee.

The above charge will be deducted from the order refund once we have the goods back in our posession.

Please note:

Under no circumstances should an item be returned to Infababy® without a returns code issued to you by Infababy®.

All items purchased via the website must be returned through the appropriate channels as outlined above.
Any items to be returned to Infababy® remain the property of the customer until a full returns inspection and verification has been carried out. After which Infababy® reserves the right to refuse the returned item(s).
Where a refund has been authorised due to unavailability of goods or return of faulty goods, please allow up to 21 working days for funds to appear in your account. Infababy® will issue refunds within 48 hours of authorisation for same and Infababy® will not be held responsible for any delays with funds being credited to your account as this is the responsibility of your issuing Bank.
Goods which are attempted to be delivered and then returned to sender will incur an administration charge which is non-negotiable. We provide tracking data to insure customers know when to expect their orders. These must be frequently checked and if "attempted delivery" is noted on the tracking details then the customer must contact the courier company immediately to ensire the goods do not go back to us as "Return to Sender"