If you don’t like your order you can return it (within 30 days). We don’t even charge a restocking fee. We just require the packing and contents to be all nice and neat, as you received it. We are confident you will like your order. If for some reason you do not like your order we can provide courier companies who offer low cost returns to Ireland. Currently the low cost courier service works best if the item is collected from the UK or Ireland.
Orders over the value of €50 / £45 qualify for our FREE shipping service to the following countries:
United Kingdom, Ireland, United States, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal (Mainland), Romania, Slovakia, Slovenia, Spain (Mainland), Sweden.
Shipping costs to the above countries for orders below a value of €50 / £45 will incur a nominal shipping fee. This is calculated in the checkout, you can check the price in step 1 of the checkout before placing your order.
We also offer very competitve worldwide shipping. To determine the shipping cost to your country please add the item to your cart and proceed to step 1 of the checkout to see the specific cost for your country.
All orders are shipped from our depot in Kildare, Ireland. Please note: In very rare circumstances we may have to request additional shipping fees for certain locations or if a large quantity of items are ordered.
When your order is shipped we will email you with your tracking data and the details of your shipper so you can track your parcels. We use two shippers and their contact details are below should you need to contact them in relation to your delivery. Which shipper is used depends on your location and we will send you all the information you need when your order is shipped including the shipper details and the tracking codes for each parcel. Please be aware that some of our 3 in 1 travel systems are packed in two separate parcels, one for the travel system and the other for the car seat and they may arrive on different days.
GLS Group Ireland
Phone: 00353 (0)1 8606200
An Post Courier Service
Phone: 00353 (0)1 7057600
The following delivery times are for items that are IN STOCK at the time or purchase that are ordered before 2pm on a business day. Please see the availability information on the product listing page for the current stock status. Some items may be available for PRE ORDER so the delivery times apply from when the goods arrive into stock in our warhouse and are then shipped. Pre order allows you to reserve the item before the stock arrives.
UK & Ireland 1-3 working days delivery
Greater Europe 3-7 working days delivery
Rest of World 7-10 working days
Please note: In some very rare instances for countries outside of the EU your parcel may get delayed in border customs but this is completly out of our control and this usually adds less than 1-2 days to your expected delivery date.
Full details of refunds and returns can be found on our returns information page by clicking here.
Change of Address After Order is Shipped:
In some situations it may be possible to change the delivery address of your order after the item has shipped. This may be possible by Infababy contacting the courier to arrange a new delivery address. Please note changing the delivery address is generally at the couriers discretion so sometimes the delivery address cannot be changed once the goods are with the courier. If the address can be changed there will be an administration charge of £15/ or €15 depending on your location. Address change requests after the order has shipped are currently only available to UK/ Ireland customers. Addresses for orders to be delivered outside of UK/ Ireland unfortunately cannot be changed once marked as shipped